FBI asks Americans to restart routers to stop foreign malware attack


According to the Federal Bureau of Investigation, hundreds of thousands of computer routers that connect U.S. homes and businesses to the internet may have been infected by malware placed by hackers.

The FBI warns that foreign cyber terrorists have compromised hundreds of thousands of home and office routers and other networked devices worldwide. According to the PSA, the malware can perform multiple functions including information collection, device exploitation and blocking network traffic.

Kerri Ramirez, LocalTel Communications Tech Support and Assistant Repair Manager says this malware can affect more than just computers but luckily, the fix to this possible cyber infection is fairly simple.

“You get malware on the computer it’s called VPNFilter,” Ramirez said. “When you have malware not only does it stop your internet connection but it can affect anything connected to your router.”

Ramirez said anything from your home computer to a thermostat or hot water heater could get infected.

“Which means it won’t work properly or won’t work at all,” Ramirez said. “You’ll want to reboot your router, just power cycle it for about 30 seconds and plug it back in.”

Ramirez added that customers should contact their service provider to make sure the firmware on the router is up to date along with making sure any passwords are secure.

“If you feel like you have an infection, we certainly can take a look at the computer and run the malware scans,” Ramirez said.